I’ve learned over the years that clients usually come early. This makes sense to me, as if you’ve never been here, you might not know how long it will take to find me. Or to find parking. Or to follow my somewhat detailed instructions on how to find me! And, from personal experience, I know that public transportation can also be unreliable in getting you where you want to go at a certain time.
I try to be ready 20 minutes before the official start time of an appointment, though I don’t *always* manage that.
Communication is so easy these days. It continues to surprise me. So, while I generally keep my phone to silent, I’ll be monitoring my phone for your calls if you’re coming to a treatment. If you arrive really early, don’t hesitate to text or call me to find out if I can take you early. I just might be able to do that, and I don’t want you waiting for no reason, particularly if it’s hot (or cold) outside or otherwise uncomfortable.
The same thing if you’re going to be late. Please let me know so I don’t wonder if you won’t show up or if we’ve made a mistake in the booking. While these things rarely happen, they *have* happened in the past, so it helps me out to know what you’re up to.
And finally, while I’ve said it before, I’ll say it again: call me if you’re lost or don’t know how to get here. I’d much rather try to figure out where you are and direct you to me than have you wandering around lost in the neighbourhood, which can be stressful, and not the best state of mind to arrive in for a treatment!
I’m just a text or phone call away!